Endeavor to be upfront with the carrier about your expectations to get your vehicle on time. Making the delivery call confirmation is one of the most important steps in the process It is the final check of your ride before it reaches its destination, to avoid the two Ds- delivery delay and delivery dispute. In this article we will learn in detail about what pre delivery call confirmation is, why it is important and how does it make auto transport seamless
What is the pre-delivery call verification process?
The car shipping company will call to confirm delivery a day or two before a car delivery. This is the pre-delivery call confirmation process. The delivery location, delivery timing and any special instructions related to the vehicle are confirmed by the transport company during this call. This ensures processes are working fine to prevent any mishaps before the last leg of the shipment and that the customer is present to accept the vehicle.
The pre-delivery call usually discusses important topics such as
- Delivers the vehicle to the right location.
- Delivery Timing: This gives you a timely delivery estimate and a window for the customer.
- It is important to have someone at the pickup location to take receipt of the vehicle
- More notes regarding payment, delivery or other special requests.
- If you have any additional items that you want us to send along with your orders please specify them.
What is the importance of confirmation call before delivery?
In order to ensure timely and safe delivery of your vehicle, a pre-delivery call confirmation is critical. Here are a few important reasons why this is a top priority.
Ceases Confusion
If something are wrong with the communication, your car may be late or delivered to wrong place. The shipping line makes a pre-delivery call also to verify the delivery address along with the delivery time to ensure that there will not be any surprises at the delivery address.
Confirms stock availability
A person needs to be present to take delivery of the vehicle. The purpose of a pre-delivery call is to ascertain whether the receiver will be available at the location to take delivery. If a carrier does not receive terminal instructions, the carrier may be delayed in unloading or may have to return the vehicle to a terminal, which will incur extra charges for the shipper and aggravation for both the shipper and carrier.
If you are not able to reach the delivery location yourself at the time of order but someone else is going to be there, arrange on your own someone to be there for your delivery.
Avoids delays
The pre-delivery ensures all particulars are confirmed so that there are no last-minute surprises that delay a delivery. If there are issues in the delivery destination like narrow roads, blockages and so on, we manage it beforehand so that our staff doesn’t face delays.
If you are staying in an area where transport cannot access due to narrow streets or gates, inform the transport company.
Opportunity to ask questions is given
Any query regarding the transport pre-delivery call can be put up by any customer. This call clears doubts that the customer may have regarding the car condition, delivery process, insurance coverage, etc.
This is how the pre-delivery call confirmation works
By 24-48 hours prior to delivery, we make a pre delivery call. This is how the procedure generally works.
The transport company initiates the call
The auto transport firm will contact you using the details you provided when you made the booking. Based on the situation, the driver or a representative of the transport company will call you directly.
Delivery Details Confirmation
The firm would verify the delivery address, estimated time, and any other instructions. At this stage, the delivery window, if any, is confirmed.
Final Check for Problems
Let the transport company know right now if there are any issues with the delivery location like narrow roads or restrictions. They may suggest another place or a different time if needed.
Availability Confirmation
The company guarantees that there will be a person there during the vehicle delivery. If you can’t attend in person, a friend or family member will need to attend in your place.
Replying to all questions
The pre-delivery call is your chance to ask any final questions you have about your delivery. This might pertain to anything particular about inspecting the car on arrival, payment or delivery instructions.
If you’re unable to take the call, make sure to give it back shortly to clear all.
Get ready for the pre-delivery confirmation call
- To have a smooth pre-delivery call and hassle-free delivery of your vehicle, ensure your vehicle is ready through these steps.
- Make sure your transport company has your phone number and email so they can get in touch with you.
- Your delivery address should be accurate. Add any specific instructions regarding delivery, such as parking restrictions and gated communities.
- Make sure someone is available to take your vehicle on your behalf if you cannot be there at the delivery location.
- Go through your Vehicle Condition report. If not done already, visually inspect your vehicle for any pre-existing damages and make a note of it. This will ensure the automobile arrives in the same condition as it leaves.
- Feel free to ask any questions at the last moment. On the pre-delivery call you can ask anything related to your process.
- Make sure you’re as organized as possible with all information ready during the pre-delivery call itself.
Last Thoughts
Confirming pre-delivery calls is essential in the shipping of vehicles process. We confirm all details before the car arrives to prevent any complications or delays in the schedule. Check if your delivery address is correct and if there will be someone there to receive your vehicle delivery. Special requirements and complaints too.
The transport service is fast because of communication and efficiency at Shipping Car Quotes. Byre assurance via pre delivery call guarantees your vehicle arriving on time and without any issues. Contact us now to get your car transported!
